Dear customer:
I am one of the tens of thousands of Taobao customer service, ordinary, ordinary, untidy, but our work needs great patience and care. Many times, I always want to say something to my buyer personally; many times, I really hope you can wait for me; many times, I also hope that my buyers can enjoy shopping and live a happy life.
Wrote a letter, I do not know where to send, if you see it, then please understand a little bit about us.
1. There should be few Taobao customers here. It's doomed that there is no light rate. However, this is a sincere word from the bottom of my heart. I must say it. This is a Taobao customer service for the subjective vision of things.
2. Customers and friends, I ask you not to ask such boring questions as "is your product good?" or "how is your baby's quality?". Let's not say that this kind of question is too unproductive. The point is, if you sell things yourself, even if the quality is poor, you may say to the customer: "the quality of my things is not good". So please don't ask this question.
3. About expediting express delivery. Express companies are not owned by businesses. Express on the road is no way to urge, if it is to your city, the courier did not deliver, we can do our best to help you solve. But on the way, there is no rush. Even if you find the boss of the express company, he can't urge him.
4. Logistics information has not been updated for 2 days. Express on the road is not able to the logistics information, only to the distribution center or transfer station will have logistics information. Therefore, it is normal to see that there is no logistics information one day after the express has been sent to x distribution center. This is not a lost express, nor is it a false delivery by the seller.
5. About point delivery. It's not like ordering the goods to be delivered. Delivery at noon, the goods may be picked up by the courier in the afternoon, logistics information will be available in the afternoon. So please be more rational, do not see the delivery immediately ask the merchant "why there is no logistics information, you are false delivery.".
6. And those relatives who buy goods at seven or eight o'clock or even more than ten o'clock in the evening, can we ask why the goods have not been delivered at midnight. You rest, express delivery is not 24-hour work.
Besides, it's not that I don't regard customers as God. However, God is not as troublesome as some people, and even does not regard customer service as a human being. Don't say that you spent 100 yuan, even if you spent tens of thousands of yuan, others are not your grandson. Don't make everyone want your money. If you don't sell this order, neither the customer service nor the boss will starve to death. Service is built on the premise of respect, you give customer service and even any service industry in life respect, you deserve their service.
8. About bargaining. The tmall store, which has already included mail, said that it has no price change function, that is, it has no price change function. If the sales volume of the tmall or Taobao store is so bad that you can bargain, maybe the owner can give you a coupon or something. For those shops with monthly sales of tens of thousands of units, do you want to think about the difference between your sales volume and that of thousands of orders before bargaining? So don't bother to haggle about the price for several hours.
9. About small gifts. What is a small gift? It's just a small surprise for the buyer. It may be that most businesses are used to it, which makes it a habit to ask for small gifts. You want, yes, many businesses will prepare small gifts. However, if you are picky about the small gifts that you give, if you don't like it or that you have in your family, you even specify what things the merchant is required to send. I really want to ask them, do you buy things, or buy small gifts, who is used to it.
10. That's all you can think of. I think of it later and add it later. The buyer may feel uncomfortable when he looks at it. However, we will compare ourselves with each other. Let society be more harmonious.
Who can imagine that when we are 1-to-10 and multitasking, we are worried about whether customers will be neglected and the same happiness and enthusiasm will be conveyed to different customers. We don't cry tired, also don't say bitter, because we are full of positive energy Taobao customer service!